How To Turn Off Pop Up Blocker On Genesys Cloud

Turning off the pop-up blocker for Genesys Cloud is essential to ensure seamless operation and accessibility of all features. Follow this guide to disable the pop-up blocker for uninterrupted workflow.

Why Turn Off Pop-Up Blocker On Genesys Cloud?

• Access Critical Features: Certain Genesys Cloud functionalities rely on pop-ups to display essential information.
• Prevent Workflow Interruptions: Avoid missing important notifications or prompts.
• Enhance User Experience: Ensure smooth operation of all Genesys Cloud features.

Steps to Turn Off Pop-Up Blocker on Genesys Cloud

1. Identify Your Browser:
   
   • Determine which browser you are using to access Genesys Cloud (e.g., Chrome, Edge, Firefox).
2. Access Browser Settings:
   
   • Chrome:
     • Click the three-dot menu in the upper-right corner.
     • Navigate to Settings > Privacy and Security > Site Settings > Pop-ups and redirects.
   • Edge:
     • Open the three-dot menu and go to Settings > Cookies and site permissions > Pop-ups and redirects.
   • Firefox:
     • Click the three-line menu, then go to Settings > Privacy & Security > Permissions > Block pop-up windows.
3. Allow Pop-Ups for Genesys Cloud:
   
   • Add the Genesys Cloud URL to the allowed list in your browser’s pop-up settings.
   • For example, enter “https://apps.mypurecloud.com” as an exception.
4. Save and Apply Changes:
   
   • Confirm your changes and close the settings tab.
   • Refresh the Genesys Cloud page to ensure the pop-up blocker is disabled.
5. Test the Configuration:
   
   • Perform an action in Genesys Cloud that triggers a pop-up (e.g., opening a report).
   • Verify that the pop-up displays as expected.

Tips for Better Pop-Up Management

• Temporary Disabling: If you don’t want to disable the blocker permanently, use “Allow once” options.
• Browser Updates: Ensure your browser is updated to the latest version to avoid compatibility issues.
• Use Trusted Sites: Only allow pop-ups for trusted sites like Genesys Cloud to maintain security.

Troubleshooting Common Issues

• Pop-Ups Still Blocked:
  
  • Double-check the URL entered in the exceptions list.
  • Restart the browser after making changes.
• Browser-Specific Issues:
  
  • Consult the browser’s help documentation for pop-up blocker settings.
• Feature Not Working:
  
  • Verify if other browser extensions or add-ons are interfering with Genesys Cloud pop-ups.

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Conclusion

Disabling the pop-up blocker for Genesys Cloud is a quick and effective way to ensure you have full access to all its functionalities. By following these steps, you can maintain a seamless workflow.